Two online articles recently raised this point. One explained that employers are struggling to find workers who can answer the phone professionally or who have good interpersonal skills. Another explained why one CEO refuses to hire people who cannot use correct spelling and grammar.
|Krista Leighton, director of career development, meets with students|
to help them assess and improve their preparation for careers.
For example, a bad experience with a phone call—an unprofessional greeting or an incorrect call transfer—could sour a customer’s experience with a company, Leighton said.
Bunny Goodjohn, a Randolph English professor and director of tutoring services, added that grammar and spelling help ensure clear and effective communication.
|Bunny Goodjohn, an English professor, recommends|
reading well-written material to improve writing skills.
Here are some tips Goodjohn and Leighton pointed out for developing the kinds of skills and attributes that will, in combination with an excellent education, help people get jobs after college.
Goodjohn recommends that the best way to develop more professional writing skills requires reading good material. “My advice to students would be that they read something decent with a group of friends and then talk about it. It doesn’t have to be something heavy—they just have to engage with the words,” she said.
Well-written magazines such as Sports Illustrated are a good start, she added.
Randolph’s Writing Across the Curriculum program helps students develop these skills by incorporating expectations for good writing in every course, not just English classes, she said.
Leighton said students should find a mentor who can honestly assess their career development. In addition to professors and former employers, students can find this type of mentoring in Randolph’s Experiential Learning Center. There, Leighton and other staff members can help students assess their career interests, explore internship opportunities, and engage in other career preparation activities.
Leighton pointed out that students can, and should, take advantage of those services as early as their first year in college. “The earlier a college student works on this process, the more satisfied and successful they will be in their career preparation.”